Even though conflicts are bound to happen and can be more or less frequent in a workplace, their timely resolution can help reduce their impact significantly. But if not prioritized well in time, it can hamper the overall productivity of an organization.
What is a conflict? And how does it arise?
A conflict can simply be defined as a disagreement or an incompatibility over something.
I believe the major reason for the arising of a conflict is miscommunication, which leads to misunderstanding. Lack of proper communication, concise planning, language barriers, cultural differences, and transparency often escalate into conflict. Unresolved conflicts can lead to mistrust, reduced productivity, poor performance at work, and reduced efforts at collaboration.
We now understand that in conflict resolution, communication is both the problem and the remedy. Let’s see the components of effective communication that can help in conflict resolution more effectively.
1. Active listening
Active listening becomes an essential part of communication when it comes to conflict resolution. Oftentimes, conflict persists only when the problem has not been listened to properly. Listening to the speaker helps understand their concern more effectively. This also comforts the parties involved by ensuring that their issues are heard and acknowledged.
2. Clear and concise communication
It is important to keep communication clear and concise by eliminating any discrepancies when it comes to resolving a conflict, especially in the workplace. The clearer the communication, the better are the chances of resolving the conflict in time, and the lesser are the chances of any related conflicts arising again in the future.
3. Promptness
Observe the subtle hints that show up before the conflict takes the center stage. Promptly addressing the symptoms of a potential conflict can help in diffusing the tension before it escalates.
4. Exercise empathy in communication
Emotional intelligence is not a fancy buzzword but is all the more important in the workplace post-COVID. Acknowledging that we all can feel overwhelmed with our lives and responsibilities and treating ourselves and others with more emotional maturity and empathy can help us properly navigate the conflict.
5. Use of technology for streamlining communication
Working in a team might invite some miscommunication and discrepancies from time to time, which can be easily avoided through streamlining communication using certain software. Many project management tools help in consolidating roles, centralizing transparent communication, and assigning tasks to team members, further building accountability.
6. Documenting the scope and expectations of the work
Confusion also leads to the rise of conflict. Therefore, all related communication, such as project scope, deliverables, deadlines, and responsibilities, must be fairly documented in writing for everyone’s ease and clarity.
Conclusion
Conflicts lead to a waste of productive time and the caliber of talented human resources, amounting to a huge monetary loss every year. Although conflicts cannot be uprooted entirely, they can be easily managed through efficient communication strategies. Communication is even more important in this digital age than ever before. By proactively fostering open and honest communication, we can navigate conflict effectively and minimize its negative impact.
